Customer Service

Welcome to Customer Service Center.

The NTC Customer Service Centers are dedicated to providing customers with quality service and customer satisfaction.  Our overall goal is to provide easier access to services and faster processes so customers can get their queries answered quickly and in a friendly, customer-oriented culture.

  • NTC Service Center
    • If a service problem is suspected, customer should immediately contact the Service Center via the nationwide Toll-Free number.
    • Service Center Coordinator will need the following details from the customer:
    • Serice Center coordinator will generate a case: in the NTC Service Center Fault Management System and dispatch the case to the appropriate Network Operation Group for isolation and resolution.
    • Service Center coordinator will ensure that the problem is handled and resolved as quickly as possible.
  • NTC Service Center provides the single point of contact maintenance support for all NTC Customers, Products and Services. The Service Center is located in Phnom Penh and offers 24 x 7 support in 2 languages - English & khmer, Mandarin and Cantonese. The Service Center is also responsible for the customer notification process on any service impacting planned activity initiated by NTC or any service impacting planned activity involving external carrier or vendors.


Corporate Technical Support Contact Details

Corporate Technical Support Cambodia
Hours 7 days x 24 hours
Number 023 722 172, 023 722 357
Fax 023 722 324
Email cs@neocomisp.com
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